druekberg
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- Windows 11 Pro
- May 17, 2024
- #1
For the past year or so I've been getting BSOD crashes when using Zoom. I thought i had solved it recently after I updated Zoom. I was actually able to stay in a few meetings without everything freezing and then a BSOD, but it started happening again in the past week. It does not happen when doing any other tasks. As far as I know I don't have overclocking (I don't really know how to overclock).
Last year I thought it might be related to my Plugable USB 3.0 Docking Station, and sent them my crash logs. After analysis they blamed it on Norton Security. I contacted Norton and they were no help. I ran the laptop without the Plugable dock or any peripherals but still got the BSOD. I have to have some kind of dock because this laptop only has one USB port.
I purchased this Zenbook on Nov 18, 2022. Everything else works fine.
Besides the Plugable Dock, I have a Samsung LF24T35 external HDMI monitor. Usually it's connected through the dock, but I tried connecting it directly and this did not solve the problem. I bought this monitor to replace an old HP monitor that was several years old which Plugable thought might also be the issue. This did not help.
I would REALLY appreciate any help you can offer! Thank you in advance.
My Computer
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
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- May 17, 2024
- #2
Please perform the following steps:
1) Run Tuneup plus > post a share link
Batch files for use in BSOD debugging - Windows 10 Help Forums
Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com
Batch files for use in BSOD debugging - Windows 10 Help Forums
Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com
2) Open administrative command prompt and copy and paste:
$D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "$Env:SystemRoot\MEMORY.DMP" "$D\Memory_dmp"
Post a separate share link with only this file.
My Computer
System One
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
druekberg
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- May 17, 2024
- #3
Here is the Tuneup.log file.
When I run the code you gave me from an Admin Command Prompt I get this error:
'$D' is not recognized as an internal or external command,
operable program or batch file.
My Computer
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
druekberg
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- May 17, 2024
- #4
Okay, I ran the script from Admin PowerShell and it worked.
Here's the minidump zip file.
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
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- May 17, 2024
- #5
Uninstall all Norton software using the applicable uninstall tool.
Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.
support.norton.com
Uninstall your Norton device security product on Windows
Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.
support.norton.com
Make sure that Microsoft defender is on.
bhdrvx64 BHDrvx64 \??\c:\program files\norton security\nortondata\22.23.8.4\definitions\bashdefs\20240515.001\bhdrvx64.sys
My Computer
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
druekberg
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- May 17, 2024
- #6
Okay, I removed Norton. Defender is on. Is Norton the culprit? Do you suggest I leave it removed?
I'm not sure what that file reference at the bottom of your post means.
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
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- #7
That was the misbehaving norton driver in the dump file.
Most forum members use defender.
My Computer
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
druekberg
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- May 17, 2024
- #8
Thanks, I've been wonderng about Norton, but didn't trust Defender (I'm from the Windows 95 days and old fears die hard).
Thanks a ton for your time and patience. Fingers crossed!
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
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- #9
You're welcome.
My Computer
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
druekberg
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- Sunday at 12:26 PM
- #10
Well, after uninstalling Norton it crashes less now, but still crashes every few meetings. Instead of hanging and then BSOD the screen goes black and the laptop restarts.
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
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- #11
Please post a new V2 share link into the newest post.
My Computer
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
N
NormanF
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- 459
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- Windows 11 Pro 24H2
- Sunday at 2:17 PM
- #12
Its the Zoom driver or your graphics card driver. Check to see if updates resolve the issue.
My Computers
System OneSystem Two
- OS
- Windows 11 Pro 24H2
- Computer type
- Laptop
- Manufacturer/Model
- HP ZBook G2
- CPU
- Intel® Core i7 5500u
- Motherboard
- HP
- Memory
- 8 GB
- Graphics Card(s)
- Intel HD Family Graphics AMD Firepro 4150M
- Sound Card
- Realtek High Audio
- Hard Drives
- 1 TB SSD
- Mouse
- HP USB Mouse
- Antivirus
- Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
- Operating System
- Windows 11 Pro 24H2
- Computer type
- Laptop
- Manufacturer/Model
- HP Zbook G4
- CPU
- Xeon 1535m v6
- Motherboard
- HP
- Memory
- 32 GB
- Graphics card(s)
- AMD Quadro Pro 4100
- Sound Card
- Bang and Olufson Audio
- Hard Drives
- 1TB SSD
- Mouse
- HP USB Mouse
- Antivirus
- Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
druekberg
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- Sunday at 8:39 PM
- #13
New V2 log at this link.
Oh, I saw the post about drivers after I attached that link. So then I updated Zoom. Graphics drivers were up to date.
Thank you.
My Computer
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
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- Sunday at 10:52 PM
- #14
1) Indicate whether all or some shutdowns were:
a) Manual power offs after hangs or freezes
b) Unexpected shutdowns and power offs
2) Create a new restore point
Create System Restore Point in Windows 11 Tutorial
This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com
3) Read this link on Windows Driver Verifier:
Enable and Disable Driver Verifier in Windows 10
How to Enable and Disable Driver Verifier in Windows 10
www.tenforums.com
Code:
Event[49534] Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2024-05-26T11:28:56.2020000Z Event ID: 41 Task: N/A Level: Critical Opcode: Info a Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: RUEK_ZENBKPRO15 Description:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Code:
Event[49508] Log Name: System Source: EventLog Date: 2024-05-26T11:29:07.4050000Z Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic, User: N/A User Name: N/A Computer: RUEK_ZENBKPRO15 Description:The previous system shutdown at 11:12:25 AM on ?5/?26/?2024 was unexpected.Code:
Event[42038] Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2024-05-19T14:08:44.3510000Z Event ID: 41 Task: N/A Level: Critical Opcode: Info a Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: RUEK_ZENBKPRO15 Description:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Code:
Event[42012] Log Name: System Source: EventLog Date: 2024-05-19T14:08:58.5970000Z Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic, User: N/A User Name: N/A Computer: RUEK_ZENBKPRO15 Description:The previous system shutdown at 1:45:53 PM on ?5/?19/?2024 was unexpected.My Computer
System One
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
Z
zbook
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- Sunday at 11:22 PM
- #15
Plan to run WDV for 48 hours with various customized tests
Start the tool with these settings:
a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link
Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:
verifier /querysettings
Post a share link.
For any BSOD post a new V2 share link into the newest post.
During the troubleshooting WDV can run continuously in the background until the testing is modified.
My Computer
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
druekberg
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- 41
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- Windows 11 Pro
- Monday at 12:39 PM
- #16
Responding to previous post:
1) Before I removed Norton 360, when using Zoom I would often (not always) get a long hang (frozen screen and peripherals) of 1-2 minutes, then BSOD with countdown, then it automatically restarted.
2) After I removed Norton 360 there were fewer crashes when using Zoom, but the two times they came the screen immediately went black and the laptop rebooted.
Regarding the Verifier instructions you wrote, I am now testing the non-Microsoft drivers. I'm not sure what the difference between that and option 2 you have listed: "b) test no Microsoft drivers". Do you mean after the first test I should try it with only MS drivers?
I'm off to restart and will see what we get. Thank you.
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
jvickers
The lunatics have taken over the asylum
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- Monday at 12:56 PM
- #17
I'm not sure what zbook has you testing in the tests, but have you run a diagnostic on your RAM? I had crashes with Zoom. Turns out it was bad RAM. Once I replaced the RAM, everything worked fine.
My Computers
- OS
- Windows 11 Pro Beta
- Computer type
- PC/Desktop
- Manufacturer/Model
- Home built
- CPU
- Ryzen 9 5900X
- Motherboard
- MSI MPG X570S Edge Max WiFi
- Memory
- Corsair Vengeance RGB PRO 64GB (2x32GB) DDR4 3600 (PC4-28800) C18
- Graphics Card(s)
- ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6
- Sound Card
- Proprietary on MB
- Monitor(s) Displays
- ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
- Screen Resolution
- 1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
- Hard Drives
- SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
ADATA XPG SX8200 Pro 1TB
Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
- PSU
- Corsair RM1000e
- Case
- Phanteks Enthoo Pro Full Tower Chassis with Window
- Cooling
- Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
- Keyboard
- Corsair K70
- Mouse
- Logitech MX Master 3
- Internet Speed
- ~950Mb/s upload/ ~700Mb/s download
- Browser
- Edge (Chromium)
- Antivirus
- Norton 360
- Operating System
- Windows 11 Pro
- Computer type
- PC/Desktop
- Manufacturer/Model
- Home Built
- CPU
- Ryzen 7 3700X
- Motherboard
- MSI B550 Gaming GEN3 Gaming Motherboard
- Memory
- 32MB DDR4
- Graphics card(s)
- I forget, but it's old. I can't see the need to upgrade it.
- Sound Card
- Propietary
- Monitor(s) Displays
- ACER LED 24"
- Screen Resolution
- 1920X1080
- Hard Drives
- 1TB Samsung SSD 3.5"
- Case
- Corsair
- Cooling
- Stock
- Mouse
- Logitech
- Keyboard
- Logitech
- Internet Speed
- ~750Mb/s download / ~750Mb/s upload
- Browser
- Edge
- Antivirus
- Defender and Malware Bytes
druekberg
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- Monday at 1:26 PM
- #18
@zbook -
After setting up to test all non-MS drivers, rebooted, no BSOD so far (after about a half hour). I will continue to test, but here is the querysettings result.
@jvickers - thanks for the RAM diagnostic idea. I'll run that after I go through the driver verifier routine.
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
Z
zbook
Well-known member
Pro User
VIP
- Local time
- 6:41 AM
- Posts
- 3,142
- OS
- Windows 10
- Monday at 1:40 PM
- #19
Please restart WDV with these customized tests:
Code:
[ ] 0x00000001 Special pool. [ ] 0x00000002 Force IRQL checking. [ ] 0x00000008 Pool tracking. [ ] 0x00000020 Deadlock detection. [ ] 0x00000080 DMA checking. [ ] 0x00000100 Security checks. [ ] 0x00000800 Miscellaneous checks. [ ] 0x00020000 DDI compliance checking. [ ] 0x00080000 DDI compliance checking (additional).The drivers to test are all non-Microsoft drivers (none of the Windows drivers).
If there is no immediate BSOD then open administrative command prompt and copy and paste:
verifier /querysettings
Post a share link.
For any BSOD post a new V2 share link into the newest post.
My Computer
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device IDHDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- ModelHitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation
druekberg
Active member
Thread Starter
- Local time
- 7:41 AM
- Posts
- 41
- OS
- Windows 11 Pro
- Monday at 2:28 PM
- #20
@zbook here are the results of the second run, no BSOD. They're in the same doc as the first, at the top (after the TOC).
Last edited:
My Computer
System One
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook UX535QE_UM535QE
- CPU
- AMD Ryzen 7 5800H with Radeon Graphics, 3201
- Motherboard
- American Megatrends International
- Memory
- 16 GB
- Graphics Card(s)
- NVIDIA GeForce RTX 3050 Ti Laptop GPU
- Sound Card
- AMD High Definition Audio Device
- Monitor(s) Displays
- External HDMI Samsung LF24T35
- Screen Resolution
- Laptop: 1920 x1080 (125% scale). External: 1920x1080 (100% scale)
- Hard Drives
- WDC PC SN730 SDBPNTY-1T00-1102
- Keyboard
- Microsoft Wireless Comfort Keyboard 5000
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 500+ Mbps download and upload
- Browser
- Chrome (current version)
- Antivirus
- Norton 360 Premium
- Other Info
- Plugable USB 3.0 Docking Station UD-3900 (Display Link)
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