The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 630 |
| Houston, TX | 357 |
| Washington, D.C., DC | 263 |
| Philadelphia, PA | 260 |
| Seattle, WA | 249 |
| Atlanta, GA | 210 |
| Denver, CO | 195 |
| Salt Lake City, UT | 191 |
| Sacramento, CA | 156 |
| San Francisco, CA | 142 |
| Detroit, MI | 136 |
| Indianapolis, IN | 133 |
| Miami, FL | 133 |
| Orlando, FL | 132 |
| Minneapolis, MN | 122 |
| Boston, MA | 110 |
| Brooklyn, NY | 107 |
| Portland, OR | 106 |
| Oakland, CA | 90 |
| Jacksonville, FL | 88 |
| Pittsburgh, PA | 84 |
| Baltimore, MD | 72 |
| New York City, NY | 67 |
| Tampa, FL | 66 |
| Reno, NV | 51 |
| Nashville, TN | 50 |
| San Jose, CA | 49 |
| Fort Myers, FL | 42 |
| Tacoma, WA | 42 |
| Knoxville, TN | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Xfinity (@Xfinity) reported @KLoniSky Hi Richelle. When service isn't acting quite right, the Xfinity My Account app is the place to go. If there is an outage, restoration time will be listed. If there's something else going on with your WiFi, you can restart your devices and troubleshoot, as well.
- Synergy Bacon (@vapourwaver) reported
cannot wait to deal with xfinity customer service in a little bit
- Richelle K., BA, MSM, MSW21 (@KLoniSky) reported
@idealXthereal @Xfinity It would be nice to get a warning or some sort of notice 🤔 even a text to say they are experiencing problems. I've had counseling sessions, supervision, and class all via my cell phone due to this issue.
- sheila c (@galwayten) reported
Is the sound not working for the Cubs game on @Xfinity live stream a @WatchMarquee issue or just another **** up of @comcast ?
- Dmac (@Dmac_xx) reported
@r1kusama I have no idea how you can stay online that long to even use that much data, my xfinity kicks me offline every damn night. **** is terrible.
- Trevor T. Murphy (@ShoelessTrevor) reported
@baskerville_AF You might be able to watch on the marquee app with an xfinity login
- David Porter (@thecanadiandave) reported
@briancrd Damn, that’s Comcast level ineptitude!
- V. To (@Shrimp_Noodle) reported
Damn really spent like 30 min on an @Xfinity survey for why I canceled their services lol gonna cancel them again if they ever call me back with another 30 min survey
- Frank Tastic (@realFrankTV) reported
@CamEdwards @stevensongs This is so dumb. Comcast already gives poor people Internet for $8.95 a month.This is money going out the door for literally no reason other than to give rich corporations money for nothing.
- Tad (@blackymota) reported
@comcast @Xfinity @MLB What a racket you have. Although I pay for MLB Xtra Innings I’m unable to watch a Padres vs Arizona game because you seem to think Phoenix is so close to where I live it’s blacked out in my area. WTF??
- JR Turner (@JRTurner33) reported
This is the time when it’s really setting in for me that we don’t have Ed Snider anymore. Instead of someone who cares about this team leading it we have Comcast. A company so atrocious that I pirate Flyers games instead of watching on their stream bc the quality is so bad.
- Moz🦥 (@MozWasTaken) reported
Anyone else internet down? @Xfinity
- Jack Mitchell (@MitchellAttys) reported
Comcast: We have the worst customer service in the world @AmeriGas Hold my beer #STILLwaitingforacall #25daysandcounting
- S.E.Frost (@SEFrost3) reported
@comcastcares My internet has completely disconnected. I'm in the middle of work. The cable box cannot connect, either and the support site reports no outage in my area. Help!
- sal (@szr) reported
@comcastcares comcastcares can you help me find out why my internet is running so slowly? Someone was out fixing a line in the back yard and now my internet is slow. I can no longer stream a tv show off the xfinity app.
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