Pharmacy Operations Manager
Walgreens Middleboro, MA
Security verification
Walgreens Middleboro, MA
22 hours ago
See who Walgreens has hired for this role
Walgreens Middleboro, MA
22 hours ago
See who Walgreens has hired for this role
Security verification
Save job
Welcome back
Sign in to save Pharmacy Operations Manager at Walgreens.
- Report this job
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
- Previous people management/ leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Retail Pharmacies
Referrals increase your chances of interviewing at Walgreens by 2x
See who you know
Get notified about new Pharmacy Operations Manager jobs in Middleboro, MA.
Sign in to create job alert
Similar jobs
-
Pharmacy Supervisor Clinical
Pharmacy Supervisor Clinical
Steward Health Care
Brockton, MA
-
Pharmacy Operations Manager
Pharmacy Operations Manager
Walgreens
Weymouth, MA
-
Pharmacy Manager
Pharmacy Manager
CVS Health
Brockton, MA $65.00 - $81.00
-
Pharmacy Manager - Store 16548
Pharmacy Manager - Store 16548
CVS Health
North Attleboro, MA $65.00 - $81.00
-
Emerging Store Manager
Emerging Store Manager
Walgreens
Taunton, MA
-
Emerging Store Manager
Emerging Store Manager
Walgreens
Plymouth, MA
-
Emerging Store Manager
Emerging Store Manager
Walgreens
Rockland, MA
-
Operations Manager
Operations Manager
CVS Health
Hanover, MA $17.00 - $29.00
-
Operations Manager
Operations Manager
CVS Health
Middleborough, MA
-
Operations Manager
Operations Manager
CVS Health
Weymouth, MA $17.00 - $29.00
-
Operations Manager
Operations Manager
CVS Health
Whitman, MA $17.00 - $29.00
-
Operations Manager
Operations Manager
CVS Health
Plymouth, MA $17.00 - $29.00
-
Operations Manager
Operations Manager
CVS Health
Taunton, MA
-
Operations Manager
Operations Manager
CVS Health
Taunton, MA
-
Operations Manager
Operations Manager
CVS Health
Weymouth, MA $17.00 - $29.00
-
Operations Manager
Operations Manager
CVS Health
Weymouth, MA
-
Operations Manager
Operations Manager
CVS Health
Fall River, MA $17.00 - $25.50
-
FT Pharmacist (36 Hrs)
FT Pharmacist (36 Hrs)
Bourne, MA
-
Pharmacy Technician , Full-Time Varied
Pharmacy Technician , Full-Time Varied
Signature Healthcare, MA
Brockton, MA
-
PT Pharmacist Relief
PT Pharmacist Relief
Dartmouth, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
People also viewed
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician
Pharmacy Technician
Signature Healthcare, MA
Brockton, MA
-
Pharmacy Technician Front Store Supervisor
Pharmacy Technician Front Store Supervisor
CVS Health
Stoughton, MA $16.00 - $24.00
-
Shift Supervisor Trainee
Shift Supervisor Trainee
CVS Health
East Wareham, MA
-
Shift Supervisor Trainee
Shift Supervisor Trainee
CVS Health
Somerset, MA
-
Shift Supervisor Trainee
Shift Supervisor Trainee
CVS Health
Kingston, MA
-
Shift Supervisor Trainee
Shift Supervisor Trainee
CVS Health
Hanson, MA
-
Shift Supervisor Trainee
Shift Supervisor Trainee
CVS Health
New Bedford, MA
Similar Searches
- Pharmacy Operations Manager jobs 15,713 open jobs
- Director of Pharmacy Operations jobs 4,577 open jobs
- Pharmacy District Manager jobs 16,555 open jobs
- Pharmacy Manager jobs 48,491 open jobs
- Certified Pharmacy Technician jobs 33,693 open jobs
- Director of Pharmacy jobs 3,897 open jobs
- Pharmacy Supervisor jobs 26,326 open jobs
- Access Coordinator jobs 63,936 open jobs
- Anesthesia Technician jobs 12,917 open jobs
- Treatment Coordinator jobs 69,077 open jobs
- Assistant Director of Pharmacy jobs 3,220 open jobs
- Pharmacy Technician jobs 50,215 open jobs
- Pharmacist jobs 39,672 open jobs
- Clinical Pharmacist jobs 11,868 open jobs
- Head of Production jobs 5,840 open jobs
- Science Specialist jobs 15,173 open jobs
- Chief Pharmacist jobs 3,509 open jobs
- Healthcare Administrator jobs 52,989 open jobs
- Production Lead jobs 64,805 open jobs
- Certified Nursing Assistant jobs 314,717 open jobs
- Medical Science Liaison jobs 2,935 open jobs
- Pharmacy Consultant jobs 17,156 open jobs
- Hospital Pharmacist jobs 4,374 open jobs
- Director of Compliance jobs 35,643 open jobs
- Production Manager jobs 103,468 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More